Frequently Asked Questions
Need help? Please read our most frequently asked questions below. If you can't find an answer here, please contact us.
Q- Can I cancel my subscription?
A-Yes. We do monthly subscriptions; however, the program payment software is set on automatic subscription each month. You are responsible for letting us know if you don't want the services any longer, and you have to inform us one month ahead of your renewal schedule. If the client request early termination of the service takes into effect, the remaining balance of the service for the whole month duration must be paid first.
Q- Do you need any information from me to work with your Virtual Assistant?
A- We need access to any of your social media accounts to set up your account and other related to your business transactions. All our virtual assistant work hours that suit their lifestyle and do not have a set of schedule. However, all your projects will be done on time and how you like them.
Q - Do I have to train my virtual assistant?
A- Our virtual assistants are trained, very experienced, and smart. They just need a little guidance in some specific task, but as we've mentioned, our virtual assistant is all well trained and been in this field for many years.
Q- How can we track our virtual assistant hours?
A- We used advanced time tracking software to ensure the most accurate time tracking for all our virtual assistants.
Our screen-capture program monitors our virtual assistant work activity to show productivity index to measure progress. We consistently check on this to make sure all tools, apps, software, or computer programs that are up and running during logged hours are all related to clients tasks and work requirements.
Q- Can I replace my virtual assistant?
A- You are backed up by our virtual assistant replacement program guarantee at no extra charge. In any case that your hired seems not to be a perfect fit for your business. Just inform us if you feel that in 2 weeks you find that your virtual assistant is not an ideal fit for you, We will replace a new one.
Q- What's my next step after filling up the form?
A- If you feel ready and convince to go on our program, fill-up our registration form and follow all the instructions and proceed through the payment process, and we will get back to you as soon as possible to assign your first virtual assistant.
Thank you for your business with us.
Q- Do you have more questions?
A- You can email us at info@cubicleninjah.com for more inquiries or feel free to contact our sales and marketing personnel. We are happy to answer all your questions.
1-587-333-0357 - Oscar Cesante